Warranty

At RPM, we take pride in the performance and quality of our gear. That’s why we back it with a reliable warranty—so you can focus on your game, not your equipment.

Manufacturer's Defect Warranty

Warranty Periods:

  • 1-Year Warranty (Friction Pro V1 and V2 Series): The Friction Pro series is warranted for a period of three hundred sixty-five (365) days against manufacturing defects (materials or workmanship). The warranty period begins on the date of delivery for online orders placed directly on our website or through authorized online retail partners, or on the date of original purchase for in-person purchases made with authorized retail partners. Each paddle is eligible for two (2) warranty claims within the 365-day coverage period.
  • Limited Lifetime Warranty (Q2 Series): The RPM Q2 series is warranted for the lifetime of the product against manufacturing defects (materials or workmanship). The warranty period begins on the date of delivery for online orders placed directly on our website or through authorized online retail partners, or on the date of original purchase for in-person purchases made with authorized retail partners. Each paddle is eligible for one (1) warranty claim.
  • Limited Lifetime Warranty (Jade Series): The RPM Jade series is warranted for the lifetime of the product against manufacturing defects (materials or workmanship). The warranty period begins on the date of delivery for online orders placed directly on our website or through authorized online retail partners, or on the date of original purchase for in-person purchases made with authorized retail partners. Each paddle is eligible for three (3) warranty claims over the lifetime of the paddle. See Jade Series Warranty below.

Jade Series Warranty

  • Three claims, applied retroactively: Every Jade paddle, including those already purchased, is covered for three (3) warranty claims over its lifetime. If you have already used a claim on your Jade, you still have two (2) available.
  • No waiting on returns: Once your claim is approved, RPM will ship your replacement without waiting for you to send back the original paddle. RPM may still request that the original paddle be returned.
  • Just tell us: If anything about your Jade isn’t right—whether it’s clearly a defect or it just isn’t playing the way it should—email warranty@rpmpb.com. We’ll listen and work it out with you. All claims are reviewed and approved at RPM’s discretion.

Claims & Returns Process:

  • Email warranty@rpmpb.com with:
    • Your name and proof of purchase (order number or receipt/invoice)
    • Description of the issue (note “defect” for warranty or “return” for satisfaction)
    • Photo or video proof clearly showing the issue
  • RPM will review submissions within 3–5 business days and respond with next steps (approval, shipping instructions, etc.).
  • Warranty decisions are at RPM’s discretion. Approval is not automatic.
  • If approved, RPM will repair or replace the paddle depending on stock and discretion.
  • RPM will inspect all claims to confirm they qualify as a manufacturer defect.

Return Shipping

Customer is responsible for shipping the defective paddle to RPM. Replacements/repairs ship from RPM. For approved Jade Series claims, RPM ships the replacement without waiting for the original paddle to be returned; see Jade Series Warranty.

If approved, your item will be replaced with the same model, color, and size. Replacement products carry the remaining warranty of the original item.

Registration & Eligibility

  • Warranty applies only to products purchased new by the original owner and is non-transferable.
  • Proof of purchase (receipt or valid transaction statement) is required.

Only items purchased from authorized RPM retailers or directly from rpmpb.com are eligible. Items purchased from resale platforms like eBay, Craigslist, or Facebook groups are not covered.

Coverage Area

  • Full warranty coverage is available for U.S. and Canadian orders.
  • For international purchases, warranty support is evaluated on a case-by-case basis. Please contact us to discuss your specific situation.

What’s Not Covered

  • Cosmetic Wear: Fading, minor scratches, or other visual imperfections that don’t affect play
  • Normal Use: Edge guard nicks, grit smoothing, or grip wear from typical play
  • Misuse or Negligence: Damage from improper storage, hitting the ground, or contact with non-pickleball objects
  • Intentional or Reckless Damage: Throwing, slamming, or striking the ground
  • Structural Modifications:
    • Cosmetic accessories such as overgrips, edge guard tape, or weights are fine
    • Permanent changes (e.g., removing or replacing the butt cap) may void the warranty—especially if damage occurs to the modified area

Need Help?

We’re here for you. If you have questions about your gear, the warranty process, or need assistance with a claim, contact us at support@rpmpb.com and our team will be happy to assist.

Policy Updates

RPM reserves the right to update or revise this policy at any time. Please check our website for the latest warranty terms.

Thanks for choosing RPM. We’re honored to be part of your pickleball journey—and committed to helping you play at your best.