Warranty

At RPM, we take pride in the performance and quality of our gear. That’s why we back it with a reliable warranty—so you can focus on your game, not your equipment.

Manufacturer's Defect Warranty (180 Days)

Coverage:

• RPM paddles are warranted for 180 days from the date of purchase against manufacturing defects (materials or workmanship).

Claims Process:

• Email warranty@rpmpb.com with:
  • Your name and order number
  • Description of the defect
  • Photo or video proof clearly showing the issue
• Warranty decisions are at RPM’s discretion. Approval is not automatic.
• If approved, RPM will repair or replace the paddle depending on stock and discretion.

Exclusions:

• Damage due to abuse (e.g., hitting the ground, improper storage)
• Normal wear and tear (e.g., grit wearing smooth, cosmetic fading)
• User modifications (e.g., cutting the grip down, permanent alterations)
• Paddles purchased from unauthorized sellers

Return Shipping

Customer is responsible for shipping the defective paddle to RPM. Replacements/repairs ship from RPM.

30-Day Satisfaction Guarantee (Return Policy)

Eligibility:

• Paddles may be returned within 30 days of purchase for any reason (e.g., “paddle doesn’t feel right”).

Condition Requirement:

• Paddle must be in good condition—no heavy use, abuse, or damage.

Refund Terms:

• Paddle in good condition → Full refund (purchase price only)
• Abused or damaged paddles → Not eligible for return or refund

Registration & Eligibility

• Products must be registered within 14 days of purchase if bought from a third-party retailer.
• Warranty applies only to products purchased new by the original owner and is non-transferable.
• Proof of purchase (receipt or valid transaction statement) is required.

Only items purchased from authorized RPM retailers or directly from rpmpb.com are eligible. Items purchased from resale platforms like eBay, Craigslist, or Facebook groups are not covered.

Coverage Area

• Warranty coverage is available for U.S. and Canadian orders only.
• At this time, we do not offer warranty support for international purchases.

How to Submit a Claim or Return

• Email warranty@rpmpb.com with:
  • Name
  • Order number
  • Description (“defect” for warranty / “return” for satisfaction)
  • Relevant photo or video evidence
• RPM will review within 5–7 business days and respond with next steps (approval, shipping instructions, etc.).
• RPM will inspect all claims and determine if the issue qualifies as a manufacturer defect.

If approved, your item will be replaced with the same model, color, and size. Replacement products carry the remaining warranty of the original item.

What’s Not Covered

• Cosmetic Damage: Fading, minor scratches, or visual imperfections
• Normal Wear & Tear: Edge guard nicks, grip wear, or typical aging
• Misuse or Negligence: Damage from improper use, storage, or impact with non-pickleball objects
• Intentional or Reckless Damage: Throwing, slamming, or striking the ground
• Unauthorized Modifications:
  • Cosmetic accessories (overgrips, edge guard tape, weights) are fine
  • Structural changes (e.g., removing or replacing the butt cap) may void the warranty—especially if damage occurs to the modified area
• Unauthorized Purchases: Items bought from non-authorized sellers (e.g., resale marketplaces)

Need Help?

We’re here for you. If you have questions about your gear, the warranty process, or need assistance with a claim, contact our support team at hello@rpmpb.com. We’re always happy to help.

Policy Updates

RPM reserves the right to update or revise this policy at any time. Please check our website for the latest warranty terms.

Thanks for choosing RPM. We’re honored to be part of your pickleball journey—and committed to helping you play at your best.